1. Introduction
As SM ISITMA SOĞUTMA İTH. İHRA. TİC. LTD. ŞTİ. (“Company” or “We”), we care about the privacy and security of the personal data of our users who visit our website www.roseair.com.tr. This Privacy Policy explains how the information collected through our website is processed, stored and protected.
2. Collected Information and Purposes of Processing
2.1 Personal Data Processed within the Scope of Shopping Through Our Website
Identity Information: Name, surname information.
Contact Information: E-mail, telephone number, address information
Financial Information: Credit or debit card details.
Authorised Service Information, Shopping Dealer Information
2.2 Personal Data Processed within the Scope of Membership to Our Website
Identity Information: Name, surname information, date of birth.
Contact Information: E-mail, telephone number, address information.
Authorised Service Information, Shopping Dealer Information
2.3 Personal Data Processed within the Scope of Customer Relationship Management, Digital Assistant and Call Centre Services
Identity Information: Name, surname information.
Contact Information: E-mail, telephone number, address information.
Customer Transaction Information: Purchased product information, order completion information, return/change information, previous orders information, installation information, warranty information, authorised service information, dealer information, customer requests and complaints information.
Live or Instant Messaging Applications Accessed Through Our Website: Receiving and evaluating the requests and complaints of our customers.
Management of Customer Requests: Receiving and fulfilling the requests or complaints of our customers and customer relations management.
Reporting of Customer Requests and Complaints: Improvement of business processes by realising internal reporting.
3. Use of Information
The information we collect may be used for the following purposes:
Providing and improving our services
Performing and managing order transactions,
Providing customer support,
To fulfil our legal obligations,
Personalising and improving the user experience,
Carrying out marketing and advertising activities (with the user’s consent).
4. Information Sharing and Sharing with Third Parties
Your personal data will not be shared with third parties except in the following cases:
Sharing with authorised public institutions in accordance with legal regulations,
Sharing information with business partners and suppliers to the extent necessary to provide services,
Obtaining the user’s explicit consent.
5. Data Security
We take all necessary technical and administrative measures to ensure the protection of your personal data. However, we cannot guarantee that data transmissions over the internet are completely secure. Users should also take the necessary measures to protect their personal data.
6. Your Personal Data Rights
Users have the following rights under KVKK and other relevant laws:
Request access to personal data
Request correction of incorrect or incomplete information,
To request the deletion or cessation of processing of their personal data,
Object to the use of their data for marketing purposes.
You can contact us to exercise any of these rights.
7. Cookie Policy
Cookies are used on our website to improve the user experience. You can find detailed information about the use of cookies in our Cookie Policy.
8. Privacy Policy Updates
This Privacy Policy may be updated from time to time. Updates take effect after they are published on our website. Users are obliged to follow the changes in our policy.
9. Contact Information
For questions about our privacy policy, you can contact us via the contact details below:
Company Name: SM ISITMA SOĞUTMA İTH. İHRA. TİC. LTD. ŞTİ.Web Site: www.roseair.com.trE-posta: [email protected]:0 (312) 440 59 52Address: Turan Güneş Bulvarı, Hilal Mahallesi, 677th Cadde, No:20, Çankaya/Ankara
