1. Introduction

SM ISITMA SOĞUTMA ITH IHR TİC LTD ŞTİ (The“company” or “we”), as www.roseair.com.tr visit our web site and who our users ' privacy and security of personal data we care about. How this Privacy Policy, information collected through our website is processed, stored, and describes how it is protected.

2. The information collected and the purposes for which they are processed

2.1 Purchases Within The Scope Of Processed Personal Data Via Our Website

Your identity information: name and surname information.

Contact information: e-mail, phone number, address info

Financial information: credit or debit card information.

Authorized Service Information, Shopping Information The Dealers

2.2 The Personal Data Processed Within The Scope Of A Membership To Our Internet Site

Your identity information: name, last name and date of birth.

Contact information: e-mail, phone number, address.

Authorized Service Information, Shopping Information The Dealers

2.3 customer relationship management digital assistant and call center services within the scope of processed personal data

Your identity information: name and surname information.

Contact information: e-mail, phone number, address.

Customer transaction information, purchased product information, order completion Information, Return/different information, previous orders, information, setup information, warranty information, Authorized Service Information, shop, dealer information, customer demands and complaints information.

Through our website which can be accessed live or instant messaging applications: evaluation with the receipt of the complaints and demands of our customers.

The management of customer requests: the request or the receipt of the complaint and fulfillment of our clients with Customer Relationship Management.

Customer demands and Complaints reporting: improve business processes with the internal reporting their realization.

3. Use Of Information

The information we collect for the following purposes may be used:

Provide and improve our products and services

In order to perform operations and manage

Providing customer support

Comply with our legal obligations,

Personalize your user experience,improve

Marketing and advertising activities (in accordance with the user's permission).

4. Sharing with third parties Information Sharing and

Your personal data will not be shared with third parties except in the following circumstances:

According to legal regulations with public agencies authorized sharing

Sharing information with business partners and suppliers to the extent needed in order to provide service,

The explicit consent of the user.

5. Data Security

All necessary technical and organisational measures to ensure the protection of your personal data, we are taking. However, data transmissions over the internet is completely secure, and we can't guarantee that. Users also should take the necessary measures on the protection of their personal information.

6. Personal Data Rights

Users under KVKK and other relevant laws, has the following rights:

To request access to personal data

To incorrect or incomplete information be corrected,ask for

The suspension of processing or to demand the deletion of your personal data,

Raise no objection to the use of data for marketing purposes.

To use any of these rights, you can contact us.

7. Cookie Policy

Our website use cookies to improve the user experience. Below you will find detailed information on the use of Cookies in our Cookie Policy.

8. Privacy Policy Updates

This Privacy Policy may be updated from time to time. Updates enters into force after it is published on our website. Our policy is responsible for keeping track of changes to users.

9. Contact Information

For questions about our Privacy Policy, You can contact us below contact details:

Company name: SM ISITMA SOĞUTMA ITH IHR TİC LTD ŞTİ. Web site: www.roseair.com.tr E-mail: info@roseair.com.tr Phone:0 (312) 440 52 59 | Adress: Turan Güneş Bulvarı, Hilal Mahallesi, 677. Cadde, No:20, Çankaya/Ankara